Frequently Asked Questions


FEATURES AND BENEFITS

PURCHASING, REFUNDS

SYSTEM REQUIREMENTS, CUSTOMER SUPPORT, UPGRADES

OTHER QUESTIONS



What are the main features and benefits of the MathTutor™ series?

The award-winning MathTutor series is a proven, curriculum-based family of software titles for Grades 6-12 math. The series helps students build math skills, gain confidence, and boost achievement both in the classroom and on standardized tests.
 
The MathTutor series is designed for self-study, and is suitable for students at all levels of ability. The series provides a supportive environment that allows students to work at their own pace, building skills one step at a time. A built-in recordkeeping and assessment system tracks student performance and profiles each student's strengths and weaknesses. This vital information can help educators customize instruction to individual needs.
 
The MathTutor series has been acclaimed for its educational excellence and outstanding instructional design. Graphics and animation are used throughout the series to enhance the teaching of math concepts.
 
The MathTutor series has helped students and adult learners to learn and master Grades 6-12 math, and develop a solid foundation for future math success, in the classroom and beyond.


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Is it suitable for homeschooling?

Yes! The programs in the MathTutor series are designed for self-study, and are ideal for homeschooling. Each program in the series covers a complete, one year curriculum, and generally contains additional topic areas as well for student enrichment.
 
We work closely with educators across the country and text book publishers to ensure the programs in the MathTutor series meet current curriculum standards.
 
Each program in the series contains a recordkeeping and assessment system that tracks student performance and profiles each student's strengths and weaknesses. The recordkeeping system also produces grades and summary and detail reports on student achievement to help meet the reporting requirements of homeschooling families.


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What is the difference between the "Concepts and Skills Series" and the "Practice and Review Series"?

Each of the programs in the "Concepts and Skills Series" teaches a one year course. The programs contain tutorials and a wealth of examples and problem solving exercises to help students develop problem solving skills. The tutorials are enriched by graphics and animation that visually enhance the teaching of math concepts.
 
The programs in the "Practice and Review Series" do not contain tutorials. Rather, they provide a broad range of "drill and practice" problem solving exercises, with explanations. The problems range from the simpler to the more challenging. The "Practice and Review Series" is often used, both in school and home learning environments, as a supplement to the "Concepts and Skills Series", allowing students to build their skills further.


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How can I track my student's progress?

The recordkeeping features built into every program allow you to see a complete history of all the work a student has done and the progress they are making. The recordkeeping system also produces grades and summary and detail reports on student achievement. The reports also highlight each student's areas of strength and weakness.


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Can I "skip around"?

Yes! Flexibility is a key feature of the programs in the MathTutor series. While most students will work sequentially through the lessons in a course, this is not required. Students can go directly to any topic area they wish.


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I am going back to school and need to take math again. Can the MathTutor series help me?

Yes! The programs in the MathTutor series are suitable for students and adult learners at all levels if ability. The language used in the tutorials is suitable for every age level.


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How can I order the MathTutor series?

Individuals may order through our Web site or by calling (800) 521-4518. They may also mail or fax their orders. Prepayment is required.
 
Schools and other organizations may order using a Purchase Order.


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Is there a money-back guarantee?

Yes. If you are not fully satisfied with any of the programs in the MathTutor series, simply let us know within 30 days after receiving your order. You will receive a full and immediate refund.


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What are the system requirements?

The MathTutor series runs under Windows XP, Windows Vista, Windows 7, and Windows 8. 64MB of RAM are required. Each program requires 12MB of hard drive space.


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How can I get help installing or using the software?

You can reach our technical support staff Monday - Friday, 9AM - 6PM CST, at our 800 number. They are eager to help with any questions or problems you may encounter. There is no charge for technical support.


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How do I obtain upgrades?

You would receive free upgrades (CD-ROM and accompanying documentation) for a period of three years. Beyond three years we continue to provide the upgrades but charge a nominal fee for shipping. Upgrades are generally released once a year.


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English is not my native language. Can I still benefit from the MathTutor series?

Yes! The tutorials in the MathTutor series use easy-to-understand English, and are very appropriate for students who are not native English speakers. The tutorials are enhanced by graphics and animation that enrich the learning experience, and bring the concepts of math to life.


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How can I get more information about the MathTutor series?

Our sales and technical support staff are available Monday - Friday, 9AM - 6PM CST, at (800) 521-4518. They will be happy to help with any questions you may have about the MathTutor series.


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